Device: The Evidence on my Device is not uploading/transferring to the Cloud, what can I do?

As you use Evidence for Learning and open and close the App, the evidence that has been saved as 'green' should be uploaded from your device and transferred to the Cloud.

Evidence that has been saved as 'orange' will remain on the device until it is turned to 'green' and saved.

Occasionally, even though the device is paired with your Cloud, Evidence that has been saved as 'green' may for some reason remain on the device. This will be indicated by an icon on the evidence with a Cloud and a line through it.

If you notice this and then after a period of time of you using Evidence for Learning you realise that the Evidence is still not being uploaded to the Cloud there are a few things to try.


Here are some things to try to get the Evidence on your Device uploaded/transferred to the Cloud

It is worth double checking that you are connected to the internet and that you can access a web page on the device. When you are confident that you device can access the internet, please try the following steps:

1. From the home screen of the App with the word "Capture" and the animated stars, Tap on the Cog (top left). 

2. Tap Refresh (top right) and then Tap OK.

3. Tap on Cloud Status: Paired - X records to be uploaded and then Tap OK.

See below...

5. Tap the Cross (top left).

6. Tap the Evidence Icon (in the middle 3 Icons) underneath the animated stars and the word "Capture".

See below...

7. Ensure that you have the Filters set to be searching 'The Cloud' and all other Filters set to 'All' and then Tap Apply (top right).

See below...

9. The Evidence may be displayed correctly or you may see a spinning wheel that continues to Spin.

Now Force Close the Evidence for Learning App by Tapping on the device's home button twice quickly and then you will see all the Apps that are currently open on the device. 

Swipe Evidence for Learning off the screen.

10. Open the Evidence for Learning App.

From the home screen of the App with the word "Capture" and the animated stars, Tap on the  Cog (top left). 

If you leave it for a few moments, hopefully you will see that the number of Evidence records to be uploaded to the Cloud has started to tick down to zero.

Here are some things to try if after following the above steps the Evidence still does not transfer to the Cloud

Check that you are using the latest version of Evidence for Learning App. 

If you go to the Apple Store of the Google Play Store you will be able to see the latest version of the Evidence for Learning App that is currently available. 

It is important that you update Evidence for Learning and do not delete the App and install it again as this would delete all the evidence that is on your device and not yet stored in the Cloud.

You can see the version of the Evidence for Learning App that is on your device on the home screen with the word "Capture" and the animated stars. At the top of this screen underneath 'Evidence for Learning' the version of the App on the device is displayed.

It would be worth trying the above steps 1-5 again if you have now updated the Evidence for Learning App to the latest version available.


If the evidence is still not transferring from your device to the Cloud it may be worth seeing if you connected the device to another internet connection that this resolves the issue. 

You could use a mobile phone as personal hot spot or take the device home if this is a possibility.

It would be worth trying the above steps 1-5 again once you are connected to a different Wifi connection.


If after trying the above steps the Evidence still does not transfer to the Cloud then please get in touch with us.

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