When I playback a video there is no sound

It is worth double checking that the iPad mute setting is not switched on. There seems to be an odd feature on iPads that means that the device can be set to mute but certain apps or features will still play with sound. Therefore, the mute setting may be switched on yet it still plays with sound when you play it from the camera roll but not when you play it through an App such as EfL.

You can check that the iPad has not got the mute setting on by slowly scrolling down from the top of the screen. If the mute setting is on it will show a bell with a line through it. Tap this button to turn the setting off.

To see if the issue is device specific you could try to play the same video on another device or by using the Web Console.

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