How do I find Deleted / Missing Evidence?
1. On a computer, login to the Web Console.
2. Hover over Admin (top right) and Click Recycle Bin Manager
See Below...
2. Click Evidence
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3. Click on Preview if you would like to see the Evidence before restoring. On this screen, you can click on Restore to restore the Evidence
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4. Click on Restore to restore your Evidence.
Please note: The Evidence will be restored with the same sharing options that it had before deletion. If Evidence was set to be shared with Family/Learner/Guest Users before deletion, it will be shared with them again when restored.
See Below...
The Evidence will now be restored and available to review in the Cloud.
If you are unable to see the Evidence in the recycle bin, unfortunately this means that it cannot be restored as it will only display Evidence that has been uploaded to the Cloud.
Therefore, it could be that the Evidence is still on the device now (you can check this by following these steps https://resources.evidenceforlearning.net/article/388-rollover-step-1a-ensure-all-evidence-has-been-saved-to-the-cloud).
If this is not the case, it could be that:
- the Evidence had not been uploaded to the cloud
- the Evidence was still saved to the device and the app has since been deleted
- the device was QuickPaired before Evidence had been uploaded to the cloud.
ALL of those scenarios mean, unfortunately that there is no record of any additional Evidence.