Step 1a: Ensure all Evidence has been saved to the Cloud

Upload to the Cloud or delete the Evidence that is still on a device.

On every device:

Evidence is either saved to your Cloud or on your Device. Evidence that is saved to your Cloud is automatically removed from your Device. 

There should be no evidence left saved on your device as you get ready for the new academic year. 

All evidence that is still saved on a device, either needs to be saved to your Cloud, or deleted.

Here are the steps to see if any evidence is saved locally to your device and (a) how to save it to your cloud or (b) delete it:

1. From the home screen of the App with the animated stars and the word "Capture" Tap on the Evidence Icon (middle of 3 icons under "Capture).

2. Tap Filter (top right)

3. Select to search: This Device

All the other filter options should be set to All

4. Tap Apply (top right).

Any evidence that is displayed with the above filter criteria is saved to the device and therefore, it is not in the Cloud.

• If any evidence has an orange circle, it is saved to this device as a draft. Go to step 5. 
• If any evidence has a green circle and cloud icon with a line crossed through it, it has been saved as green/published but it is still on the device and for some reason has not yet been transferred to the Cloud. Go to step 7.

5. Any evidence that is draft/orange will need to either turned green and transferred to the Cloud or deleted.

Tap on a piece of Evidence to review it:

Remember, that this evidence is not saved to your Cloud, therefore you will not be able to retrieve it after you have confirmed that you want to delete it from the device. 

• To save a piece of Evidence to the Cloud, Tap the Orange Draft Icon so that it becomes green and then Tap Save (top right).
• To delete a piece of evidence, scroll to the bottom of the edit evidence screen and tap the Bin Icon (bottom right). 

6. Repeat steps 3, 4 and 5 until when you search for 'All' evidence on the Device there is no draft/orange evidence displayed. 

Evidence that is published (green circle) is flagged by the system as ready to be saved to the Cloud.

7. To prompt the device to transfer evidence that is green to the Cloud:

• Tap the back arrow (top left)
• Tap the Cog (top left)

If there is any green/published evidence still on the device, the Cloud Status will be 'Paired' and have an orange circle next to it. The number of pieces of evidence to be uploaded to the Cloud will be displayed. To force the system to start saving these to the Cloud, Tap Refresh (top right).

If you are connected to the Internet, you should see the number of pieces of evidence to be uploaded to the cloud count down. 

When the transfer process is complete and all green/published evidence has been saved to the Cloud, the circle will turn green and the button will display "Cloud Status: Paired - All Evidence has been saved to Cloud". Note: if there are draft records (evidence) on the device, this will not be saved to the Cloud as part of this process.

If after a few minutes you see that the amount of Evidence to be uploaded to the Cloud is not going down then there are some simple steps to try to get the Evidence to start uploading to the Cloud. Here is a link to the relevant guide within the EfL Online Resource Centre - Device: The Evidence on my Device is not uploading/transferring to the Cloud, what can I do?

Remember that this process will need to be done on all your devices that may have been used to capture evidence. 

Here is a link to return to the guide: Overview: New Academic Year (rollover) including Walkthrough Videos